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Our toll-free phone number is currently not in service. Please call (814) 464-1898 email us at info@ecyclegroup.com for Customer Service.
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Shipping Information  

Using the free pre-addressed UPS shipping labels provided by eCycle Group, all of your items will go right to our processing facility.

What is the minimum number of items I can ship at once?

eCycle Group requires that each box you send contain at least 20 items, or 20 lbs of product, from our price list. Boxes can be filled with one type of item, or a mixture.

What’s the heaviest box I can send to eCycle Group?

Boxes of printer cartridges shipped to eCycle Group must not exceed 40 lbs. Please use multiple boxes if your shipment exceeds 40 lbs. If you have more than 300 laser printer cartridges, or 3 pallets of mixed product, please contact customer service via email, live chat, and our online form so we can set up a free freight pickup for you.

Can I combine items for my shipment?

When combining items for shipping, we recommend using a smaller box for the inkjets, then placing that box in the larger box with your laser/toner cartridges.

What happens if my cartridges are damaged during shipping?

eCycle Group does not pay for items that arrive at our facility damaged. That's why packing your items well is so important.

Steps for packing/shipping your items:

  1. Fill a box with a minimum of 20 items (or 20 lbs of product) from our price list. If your items exceed more than 40 lbs please use more than one box.
  2. Affix a pre-paid UPS label and tape the box shut.
  3. Leave it for your UPS driver (or at any UPS pickup location).
        Please do not call UPS for a pick up. They will charge a mandatory fee that cannot be waived or reimbursed by
        eCycle Group.