GENERAL INFORMATION

Who can register for eCycle Group?
This program is designed for any school, church, social group, business, or individual able to ship a minimum of 20 items or 20 lbs. of mixed qualifying items at one time. You must be registered for eCycle Group to use this service.

Does eCycle Group provide collection boxes?
Yes, if you’re registered for eCycle Group, login to your online account or contact customer service to get your free collection boxes. Our knowledgeable and friendly customer service team can be reached at 1(866) 377-7575, Mon. – Fri. from 8:30-5pm (EST) or anytime by email info@ecyclegroup.com.

What are the minimums for shipping items?
eCycle Group requires you adhere to a 20/20 minimum (20 items or 20 lbs. of mixed product) when shipping your recyclables. You can send a box filled with one type of product, or send mixed items.

 

PRINTER CARTRIDGES

What kinds of cartridges do you pay for?
We pay for cartridges that are on the price list, undamaged and have not been remanufactured. Any damaged cartridges recieved will be recycled responsibly.

How can I tell if a cartridge is remanufactured or refilled?
Original Equipment Manufacturers (OEM) like HP, Canon, Brother and Lexmark will have their label on the cartridge. Signs that a cartridge has been refilled include small drill holes, or caps attached with tape. Check out this page for additional information.

How can I tell if my cartridges are damaged?
A damaged cartridge will be cracked or broken, have evidence of hole drilled for previous refill, the springs or door will be broken, or it will have damage to the circuit on the back/bottom. Check out this page for additional information.

 

CELL PHONES

What models of cell phones do you pay for?
We pay for cell phones that appear on our price list. If we do receive damaged cell phones they will be recycled responsibly.

What condition do my cell phones have to be in?
Cell phones must be on the price list, functional, and not cracked to qualify for payment.

How do I prepare a cell phone for recycling?

• Terminate your phone's cellular service with your wireless provider.
• Clear the memory of contacts and other stored information on the phone.
• Remove your phone’s SIM card, if it has one. If you are unsure if your phone has a SIM card or if you need help removing your SIM card, contact your wireless provider.

 

PAYMENT INFORMATION

When do I get paid?
Once your shipment is received and processed, payment will be sent via check within seven days as long as your account balance is at least $25.

Do you guarantee payment for all cartridges we send?
eCycle Group pays for all items on the price list that arrive undamaged and are not remanufactured. Any damaged items will be recycled responsibly.

 

SHIPPING INFORMATION

Does eCycle Group pay for shipping?
Yes, we provide free UPS Ground shipping labels to all participants. If you’re registered for eCycle Group, login to your online account or contact customer service to get your free shipping labels. Our knowledgeable and friendly customer service team can be reached at 1(866) 377-7575, Mon. – Fri. from 8:30-5pm (ET) or anytime by email info@ecyclegroup.com.

Where do I ship my cartridges and cell phones?
Using the free pre-addressed UPS shipping labels provided by eCycle Group, all of your recyclables will go right to our Erie, PA recycling center.

How do I ship my cartridges and cell phones?
eCycle Group uses UPS to ship recyclables across the country. If you’re reusing a box you’ll use a yellow UPS label or one printed directly from your online account. If you’re using one of our boxes the label will already be affixed. All you’ll have to do is fill the box, tape it shut and leave it at a UPS pickup location.

What is the minimum number of items I can ship at once?
eCycle Group requires you adhere to a 20/20 minimum (20 items or 20 lbs. of mixed product) when shipping your recyclables. You can send a box filled with one type of item, or send mixed items.

How heavy of a box can I send in using the UPS labels?
Boxes of printer cartridges and cell phones shipped to eCycle Group must not exceed 40 lbs. Please use multiple boxes if your shipment exceeds 40 lbs. If you have more than 100 laser printer cartridges please contact customer service so we can set up a free freight pickup for you (info@ecyclegroup.com or 1(866)377-7575).

Can I combine items for my shipment?
When combining items for shipping, we recommend using a smaller box for the inkjets and cell phones, then placing that box in the larger box with your laser/toner cartridges. For more information regarding packing your items, please refer to the shipping information page.

What happens if cartridges and cell phones are damaged during shipping?
eCycle Group does not pay for cartridges and cell phones that arrive at our facility damaged. That's why packing your items well is so important. Check out this page for additional information.